Shipping & Returns

Shipping & Returns

Shipping

We endeavour to make contact with all customers before sending to confirm tracking verification numbers

All goods sent to you are wrapped to insure safe delivery within padded mail bags.

New Zealand orders are sent by NZ Post Couriers.  All items are tracked.  Tracking via www.nzpost.co.nz

International Orders

The cost for international shipping is automatically added on at the checkout and varies according to the country shipped to.

To insure safe arrival all products are shipped with tracking.  We will endeavour to make contact with all customers to confirm tracking information.

Shipping costs may be adjusted further when your order is processed, according to weight and any difference refunded or paid, as appropriate.

Returns

Items are sent out in original good condition, packaged appropriately. Claims for any damage or loss in transit must be made as against the shipping carrier.

Any items with faulty manufacturing must be returned within 7 days. The customer bears the cost of shipping and insuring the returned item, unless agreed otherwise. Sheridan Hunting Knives will endeavour to repair or replace the faulty item within 14 days of receipt of the faulty item.

The customer can return an item within 7 days of receipt of such item for refund or replacement. Whether to accept the return of an item is at the complete discretion of Sheridan Hunting Knives.

If an item is accepted for return, the customer bears the cost of shipping the item back to Sheridan Hunting Knives and the item must be received in the original condition and with original packing and receipt.

Product returns should be sent by signature required courier delivery only. We accept no responsibility for loss or damage occurring in transit.

No returns will be accepted after 7 days from delivery date, other than faulty products.